Delivery & Returns
Deliveries
FREE Standard 3-5 Day UK delivery* (excludes Sundays & bank holidays)
- Orders placed before 12pm will be dispatched the same day Monday to Friday
- Orders placed after 12pm will be dispatched within 24 working hours Monday to Friday (orders placed after 12pm on Fridays will be dispatched the following Monday, or Tuesday in the case of bank holidays)
- Orders are delivered between 8am and 8pm, Monday to Saturday
- A signature will not be required upon receipt of goods
- Pricing for other destinations within the UK is dependent on weight of parcel and geographical location
- *Excludes post codes starting with BFPO, BT, FK, G83, GG, GY, HS, IM, IV, JE, KW, PA(20-78), PH(18-42), ZE
- Currently we do not deliver internationally
Express Delivery 1-2 Days from £3
- Pricing is dependant on weight of parcel and geographical location
- Your order needs to be placed by 12pm to ensure we have enough time to process and dispatch it
- Any orders placed after Friday 12pm for Express Delivery will not be processed until the following Monday, then delivered in 1-2 days. In the case of a Bank Holiday weekend, orders will be dispatched on the Tuesday
- A signature will not be required upon receipt of goods
You can track your order here DHL.
Returns
How to return a faulty item
We are confident that you will love our products however, if you do have any issue with our items, simply contact our Customer services team:
- If there is a fault, for example an issue with the composition of the product, please send it back to us and we will issue a full refund.
- Products that have been used and are unwanted are not permitted to be returned for hygiene reasons.
- If you have any further questions regarding refunds and returns, please send your query using contact us or email our customer services at info@earthkind.co.uk
How to exchange something
To exchange your purchase for something else, simply contact our Customer services team and simply return your parcel in the normal way. If you’re exchanging your purchase for a less expensive item we will automatically refund you the difference and email you as soon as this has happened. If you’re exchanging for a more expensive item we will contact you for the additional payment.
Refunds and exchanges for products sold on promotion
Please note that if you have used a promotional code as part of your order, any refunds will take this into account and be adjusted accordingly. If returning products for an exchange we will honour the promotional code used when relevant.
If you return a product you purchased as part of a bundle deal or set, you'll lose the original discount applied to all items in that deal. This means we'll adjust the price so you pay full price for the items you kept from the deal. We'll do this by adjusting down the refund for the returned item to take account of the full price for the items you've kept hold of.
How long will it take to process my return/exchange?
Once it is back with us, we need time to process your exchange or refund, so please allow 5-7 working days from us receiving your parcel.
